Shipping Policy:

We currently offer flat-rate shipping for online orders to the East Coast of Australia, including Queensland, New South Wales, and Victoria.

• Shipping Rate: $15 flat rate
  
• Shipping Times: Orders are typically dispatched within 1–2 business days. Delivery times may vary based on your location but are generally within 3–7 business days.

We use reputable carriers to ensure your order arrives safely and promptly. Tracking information will be provided via email once your order has shipped.

Returns & Refunds Policy:

We want you to love your purchase, but we understand that sometimes things don’t go as planned. Our Returns Policy complies with Australian Consumer Law and is designed to give you peace of mind when shopping with us.

Change of Mind Returns

Due to the nature of our products (including food items and perishables), we are generally unable to accept returns for change of mind. We encourage you to read product descriptions carefully before purchasing.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with the following details:

• Your order number
  
• A description of the issue
  
• Photos of the damaged or incorrect item(s)
  

Once assessed, we will either:

• Replace the item(s),
  
• Offer a store credit, or
  
• Provide a full refund (excluding shipping costs)
  

Returns Process

1. Email our support team at info@sunshinecoastwholefoods.com.au with your concern.
   
2. Once approved, we will provide you with return instructions.