By shopping with us - whether in-store or online - you agree to the following terms. Please read them carefully. We may update these terms at any time, and the latest version will always be available on our website.

When ordering online, please ensure your details are accurate and up to date. We cannot be held responsible for errors in delivery or transactions caused by incorrect information. Your account information is private, and it is your responsibility to keep your login details safe.

Our prices are inclusive of GST and may change without notice. Online prices may differ from in-store prices. Availability may also vary, as not all products in store are on our online site. While we aim to provide accurate product and health information, this should not be taken as medical advice. Please consult a healthcare professional before making dietary or health decisions.

Although we take care to prevent cross-contamination, our products may contain traces of allergens including nuts, seeds, soy, dairy, gluten and other common allergens. Customers with allergies should seek advice from our staff before purchasing.

Orders are processed promptly, so if you wish to make changes or cancel, please contact us as soon as possible. Once an order has been processed, cancellation may not be possible. For in-store purchases, we do not accept returns for change of mind, but faulty or poor-quality products are eligible for a remedy under Australian Consumer Law. Online customers who receive an incorrect or faulty item should notify us within 7 days for a replacement or refund.

We are committed to sustainability and most of our products are sold without packaging. For online orders, we use biodegradable and compostable materials wherever possible, though some items may require recyclable packaging for safety. Gift vouchers purchased in-store can only be redeemed in-store and cannot be exchanged for cash.

We deliver to the East Coast of Australia, including Queensland, Victoria and New South Wales, for a flat rate of $15, with times varying by location and product availability. While we do our best to ensure timely delivery, we cannot take responsibility for delays caused by couriers or unforeseen circumstances.

For any questions, please contact us at info@sunshinecoastwholefoods.com.au or visit us at Shop 2/5 Burns Street, Buddina, Queensland, 4575.

Shipping Policy:

We currently offer flat-rate shipping for online orders to the East Coast of Australia, including Queensland, New South Wales, and Victoria.

• Shipping Rate: $15 flat rate
  
• Shipping Times: Orders are typically dispatched within 1–2 business days.

Delivery times may vary based on your location but are generally within 3–7 business days. We use reputable carriers to ensure your order arrives safely and promptly. Tracking information will be provided via email once your order has shipped.

Returns & Refunds Policy:

We want you to love your purchase, but we understand that sometimes things don’t go as planned. Our Returns Policy complies with Australian Consumer Law and is designed to give you peace of mind when shopping with us.

Change of Mind Returns

Due to the nature of our products (including food items and perishables), we are generally unable to accept returns for change of mind. We encourage you to read product descriptions carefully before purchasing.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with the following details:

• Your order number
  
• A description of the issue
  
• Photos of the damaged or incorrect item(s)

Once assessed, we will either:

• Replace the item(s),
  
• Offer a store credit, or
  
• Provide a full refund (excluding shipping costs)
  

Returns Process
1. Email our support team at info@sunshinecoastwholefoods.com.au with your concern.
2. Once approved, we will provide you with return instructions.