In – store Policy (Square)

Square-Handled Customer Data
When you shop in-store using Square at Sunshine Coast Wholefoods Pantry, Square (Square AU Pty Ltd) securely collects and processes your data to complete your transaction, issue digital receipts, and optionally communicate with you. This may include your name, contact details, payment information, purchase history, and device/browser data.

Square uses this data:

• To process payments and transactions
• To issue digital receipts
• Only if you’ve opted in, to send occasional marketing or store updates
• To prevent fraud and improve services

Square takes your privacy seriously—employing strong security measures (encryption, PCI compliance, firewalls), and notifying customers promptly in case of any data incidents.

You’re in control:

• Opt out of marketing communications or digital receipts anytime via your Square Profile or by replying “STOP” to SMS.
• Review, update, or delete your contact info directly in your Square Profile.

Online Policy (Shopify)

We use Shopify to power our online store. When you shop with us, Shopify collects and stores information such as your name, contact details, shipping address, payment information, and order history. They may also collect device and browsing details to help ensure smooth checkout and improve the shopping experience.

Shopify shares customer data only with trusted third parties needed to process payments, deliver orders, or provide analytics and marketing services. Data is protected through encryption, PCI-compliance, and strict security measures. Shopify also provides privacy tools like cookie consent and opt-out options to comply with privacy laws such as the GDPR.

Your personal information is safeguarded by both Shopify and Sunshine Coast Wholefoods Pantry. While Shopify manages the secure processing of your data, we remain responsible for how your information is used in relation to our store, and we respect your rights to access, update, or request deletion of your data at any time.

Third Parties

We use Meta (Facebook and Instagram) tools to help us understand and imprive how people use our website and shop. These third-party tools may collect data such as page views, interactions, or purchases in accordance with their own privacy policies.